Can You Revise Reviews Of Buyers After Honest Mistakes?

SOLVED
New Member
I'm new to the website and failed to provide my customers with complete reviews. I'm afraid one of my customers must have been unhappy with the incompleteness of my review and decided to ding me a star. My three transactions were flawless, and I gave 5 stars to all three of my buyers. However, I incorrectly assumed that I was supposed to choose just one positive characteristic of each buyer, so I only chose one characteristic to review them on. It was an honest beginner's mistake that must not have set well with one of my buyers. Again, all three of my transactions were perfect, and I thought I was leaving stellar feedback to all three of my customers. I strive to provide a customer service experience second to none and take these things seriously. Is there any way to reset and, thereby, revise the three reviews? I got dinged a star. I'm a Powerseller on another website with perfect feedback ratings. I'm not used to anything but perfect feedback scores. I'm disappointed right now. Sometimes, despite your best efforts, things go wrong.
1 ACCEPTED SOLUTION

Accepted Solutions
Community Helper
@Chaswyck--Hello & welcome to the OfferUp Community Forum!! Take this opportunity to interact with other buyers and sellers, & share your experiences!!

If there was a misunderstanding with regards to a review/rating you can reach out to customer care/support:

OfferUp Customer care
https://offerup.com/support/new/

--They can look directly into your account & further assist you. Thank you!!
3 REPLIES 3
@Chaswyck Hello Hum I'm not sure how to correct this. You might reach out to customer service and explain what happened. https://offerup.com/support/new/?article_id=1049346851
Level 5
im sure you can contact somebody if that does not work just contninue with this new information in mind
Community Helper
@Chaswyck--Hello & welcome to the OfferUp Community Forum!! Take this opportunity to interact with other buyers and sellers, & share your experiences!!

If there was a misunderstanding with regards to a review/rating you can reach out to customer care/support:

OfferUp Customer care
https://offerup.com/support/new/

--They can look directly into your account & further assist you. Thank you!!