Notification problem

Level 1
Not sure where to put this but I just sold an item for first time. In my notifications area it says to confirm address and last four of my SSN and so I did that and hit save but the notification won’t go away after I hit save. I’ve done this a few times and notification stays there. Also I just shipped the item an hour ago.
Level 9

@bryan1231... If you have yet to do so, make contact with customer care here.

Level 1
I have but haven’t heard back. The notification is still giving me issues. How am I gonna get my money??