The truyou option does not work for me

Level 1
The truyou option does and has not work for me for over 2 weeks. I get a message thst states....error try again......i try 2-4 times a day.
I need to put my debit card number to get paid for something i sold over 2 weeks can i fix this or can i just get my money sent to my p.o box by offer up?
Community Helper
Offerup doesnt send checks. Have you tried the website? If so and it still doesnt work, contact support.