This might sound scary but you need to know

SOLVED
Highlighted

@Ladyfingers77 

If OfferUp cancelled the shipment due to the carrier not scanning the package, you will not get any assistance from OfferUp, even if if it was received by the buyer. You will have to make arrangements for a direct payment from the buyer, as OfferUp will refund the buyer.

 

If you still want to reach out to customer support, you, refer to the links below:

https://mobile.twitter.com/offerupsupport?lang=en
https://offerup.com/support/contact-us/

Level 8
That is a very good idea but I my self try true you and I'm getting the same message from offer up that my ID is expired I took pictures of my ID inside with very good lighting I try outside with natural light , I did what I was asked to do it not brain science still getting the same message sooo I'm not going to waste my time, I been on offer up over four years got lots of good Customers . whatever works for an individual happy selling
Level 8
It's a phone number also don't know if you or someone else will be able to talk to someone at offer up 844 633 3787
Customer service