Trying to complete the Tru You thing.... HELP!

Level 3
At the request of a seller I'm trying to complete this Tru You feature for authentication, I guess? But I'm having a major problem with the selfie portion because the front camera on my phone is damaged and not working well. So it seems I cannot complete the process. Is there any other options for this? It wouldn't be an issue if you could switch to back camera, but you can't. Any ideas out there?
Level 10! You're a 10!
@Clutz157---Hello & welcome to the OfferUp Community Forum!! For the best service, I would reach out to customer care, because they can see directly into your account & better assist you. Thank you!!
Level 2
Try logging in with a phone that has a functioning camera. It took me three attempts before my picture would take. Good Luck