Trying to complete the Tru You thing.... HELP!

SOLVED
Level 3
Hello
At the request of a seller I'm trying to complete this Tru You feature for authentication, I guess? But I'm having a major problem with the selfie portion because the front camera on my phone is damaged and not working well. So it seems I cannot complete the process. Is there any other options for this? It wouldn't be an issue if you could switch to back camera, but you can't. Any ideas out there?
1 ACCEPTED SOLUTION

Accepted Solutions
Level 4
Try logging in with a phone that has a functioning camera. It took me three attempts before my picture would take. Good Luck
2 REPLIES 2
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Community Helper
@Clutz157---Hello & welcome to the OfferUp Community Forum!! For the best service, I would reach out to customer care, because they can see directly into your account & better assist you. Thank you!!


https://offerup.com/support/new/
Level 4
Try logging in with a phone that has a functioning camera. It took me three attempts before my picture would take. Good Luck