“Sometimes bad things happen in the cloud.”
Experiencing technical difficulties is almost always frustrating, but it doesn’t have to be! Most technical issues can be resolved by completing a few quick troubleshooting steps. Do you know what to do if your app crashes? Well, you will soon with the following troubleshooting tips.
Have you turned the device off and on again?
You’ve probably heard this phrase at least once or twice in your life. This is almost always the first question a technical support associate will ask when contacted about tech issues. Restarting an app can be done a couple different ways - you can either just logout and log back in manually, or force close and reopen the app. Restarting the device as well as restarting the app session will typically resolve the underlying issue 9 times out of 10
Still having troubles?
If restarting the app didn’t help, there are a couple other things you can still try. Switching between WiFi and your data plan can also help, or double checking to make sure you’re on the most recent version of the app. If you are on the most recent version and still having troubles, try completely uninstalling and reinstalling the app.
If you have tried all of the above steps and you are still having difficulties, you’ll want to reach out to our Customer Care team and give them any pertinent information so we can investigate. Typically, when troubleshooting, our Care team will need to know all about the device you are using, which includes -
Do you have any troubleshooting tips? Be sure to share below!
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