Here are a few best practices when buying items on OfferUp. As always, we want to hear from you and learn what your best tips are, so feel free to share your best practices or tips in the Pro Tips forum!
Look at the profiles of potential sellers
As with selling, it's important to take a look at the user's profile when buying. Key things to check out and look for are their ratings, photos, profile photo, and if they are a TruYou member. If you are ever unsure about something, you can always ask, or look for users who already have a strong rating.
Review the listing photo and description closely
We all know how important photos are. Something to ask yourself: is the image a photo of the actual item for sale or a catalog photo of the item? Remember, sellers, are required to display an actual photo or photos of the item they have for sale. This lets you see the item condition ahead of time. If the photos and description are unclear, ask questions through OfferUp's messaging system. If the item isn't allowed under our Posting Rules or Prohibited Items List, please report them so we can investigate.
Communicate with OfferUp
Having any type of communication outside of OfferUp makes it more difficult for us to protect your information and puts you at greater risk of fraud and other security issues. We strongly encourage you to communicate using our messaging system and recommend you don't share personal information with other users.
Selecting a location to meet
OfferUp is a marketplace for local buyers and sellers, so we recommend meeting in person. Whenever possible, agree to meet at a well-lit, public place, such as a cafe, shopping mall, grocery store, or a frequently visited parking lot. Be sure to remember to take caution when meeting for a high-value item, and consider meeting at your local police station or Community MeetUp Spot. We understand that people occasionally meet at a residence to purchase larger items. If this is necessary, we recommend having a friend or family member with you. If you are purchasing a large item, it's always best to bring a friend to help lift or load the item into your vehicle.
Unfortunately, sometimes transactions just don't work out. We've all been there. It can be disappointing if an item turns out to not be what you were looking and hoping for, or if an item sells before you have a chance to purchase it. It's still very important to remain polite and courteous as chances are you will soon find the great deal you are looking for. 😃
We hope these best practices help! If you have any questions, share them in the comments below.