We've been listening to all feedback regarding our Shipping feature, and it became clear that we could make some improvements to the Buyer Protection Flow. It's now easier than ever to initiate a Buyer Protection Claim which we'll highlight below!
Starting now, or after you update your app, you will now be able to open a Buyer Protection claim within the messaging feature on OfferUp! No more digging to find an email to reach out to or struggling to get your claim in on time, because this is something that is built into the messaging platform now. This will help our teams get back to you faster than ever!
Once an item has been delivered, if something happened to go wrong, you'll instantly be able to get help.
From there, you're just two more steps from getting the claim sent off to the right team.
And just like that, you can submit. Let us know what you think below!