Getting Paid After Shipping

Community Manager

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Everyone likes getting paid. Meeting up to complete an in-person transaction typically results in walking away with cash in your hand, but what happens when you’ve shipped your item? How and when do you get paid? Let’s chat about that. We’re here to go over the process of getting paid using OfferUp’s shipping feature.

 

After an offer had been accepted by the seller, the funds from the buyer are collected using our 3rd party payment processor, Stripe, and they have four days to ship the item off, and mark the item as shipped. Once the buyer receives their package, they have three days to inspect the item. Keep in mind that it will take a couple days for the item to ship in the mail. The buyer has 3 days to either rate the transaction or open a Buyer Protection claim. At the end of this 3 day period, the funds collected by Stripe are then released to the seller.


When the money has been released, it will automatically be transferred to your debit card or bank info if you have your card or bank info saved to your account. This transfer should be complete within five business days. If there’s a holiday in that timeframe, that may cause an additional delay. If you don’t have your credit card or bank info saved, this can also cause delays, as the funds will remain in a pending state until you add that in. Details on how to upload payment info here.

 

Let’s play this out with the maximum allotted time...

It’s the 1st of the month and you accepted an offer to sell your limited edition collector's item to Fred. As the seller, you have up to four days to get that item sent out. You send it out on the 4th. The item is in transit and arrives at Fred's on the 7th. Fred has three days, or until the 10th, to evaluate the item and give you a rating. Unfortunately, this time, it looks like Fred didn’t give a rating, and the funds are released after the three day period, on the 10th. Once the funds have been released, you should see them in your bank account within 3-5 business days, no later than the 15th.

 

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Fees? What fees?!

Because we’re giving sellers the option to get their item in front of millions of potential buyers across the country, we charge a low 9.9% transaction fee. There’s no fee for the buyer, except to pay for the cost of shipping. As always, local in-person transactions are free for both parties. Other companies who offer similar services charge anywhere between 10% to 20%, so we feel great about the value we’re providing to our community.

 

My deposit says pending! Help!

If your completed transaction says that your deposit is pending, typically you won’t need to take any further action aside from being patient Smiley Happy If you believe the process is taking longer than usual, or you have other questions, our Payments & Shipping team are standing by to assist. Please note that you only have to reach out to them once. Writing in multiple times will result in a delayed response (your last communication gets bumped to the back of the line), especially if several people are all writing in several times. If you've submitted a ticket regarding the shipping feature, our Payments & Shipping team has received it and will respond ASAP - promise.

 

One last thing to note - please remember that this feature is brand new. We’re working hard to make everything as seamless as possible, but with any new launch, there may be a few hiccups. If you happen to come across an issue, give us feedback that we can pass onto our product teams so we can build an experience that you love. We’re actively listening and passing on the constructive criticism we receive.

 

What would you like to learn more about with our shipping feature? Comment below so we can decide what blog to write up next.

324 Comments

It says Please note that there is a $2 fee for Direct Deposit requests under $10, and a $2 processing fee if a Direct Deposit transfer is rejected by your bank.

That would add up to 12.9% plus .30 cents using the site with PayPal. So for a 50.00 item that would be 6.75 in fees vs 3.95

Level 3

I can actually ship as low as $3.50 with a tracking number on Mercari thru USPS when I ship on my own... Sometimes the $4.25 label of theirs is actually cheaper than at the post office. And when I'm literally making triple as many sales and more, absolutely worth it! To each their own, I prefer money Smiley Happy

Level 9

Insurance never is on anything under 1lb with either carrier. 

And I don't why it would be rejected by the bank. That would be a special circumstance fee. Ive never had that happen. 

What? How do you figure that? Priority Mail starts at 0.5 lbs with insurance

Level 9

Oh yes, on Offerup. I forgot they start priority at .5 on ou,  every other site you would charge anything under 15.99 oz as first class. The buyer is paying $7 here for 8oz as opposed to $4ish theg would be paying elsewhere. I rarely ship anything less than 1 pound here so the $7 is totally worth it for 3pound packages. But as a buyer, I wouldn't pay $7 for something that small. They all have pros and cons. Depending on the item

Level 9

 Also for simply printing off eBay labels in paypal, I am only charged the exact postage fee. No extra $.30

The fee for each PayPal transaction is .30 plus 2.9% of the amount you receive.

Level 9

I am not using it as a paypal transaction. I am only using it to print a label. There is a sep link to do that, I wish I could attach it. Its a Mercari transaction, im only using paypal to print & pay postage. no fee

 

The buyer may not even be using paypal for payment. no money is received through paypal.

I gotcha the multi order shipping. I did that with my web site and it was such a pain in the butt entering all that info lol. Offerup and Etsy has made it way to easy for me to dump paypal Thank goodness!

Level 9

Copy and.paste is my friend lol

Level 9

These are 2 identical transactions from yesterday

Oh

Sold $70

Fee 5.53 

Profit 64.47

Buyer paid $12 ship

M

Sold $70

Fee $7

Profit $63

Buyer paid $9.80 ship

 

So essentially apples to apples. No great difference.

 

I love Offerup for LARGE packages though!! My regs usually come over to ou to see where i can ship cheaper. Sometimes its here, sometimes its not. I think my customer base is mostly just my repeats from Mercari. 

 

 

I tried to use that not to long ago for something I can't remember what it was but it was unavailable almost all day. 

People are actually paying that for shipping? I don't think I've charged that much in a long time. I don't have that kind of markup for fees plus prophet but I guess that all depends on what you're selling also

Level 9

Most of my items are heavy. I do sell a quite a few pillow covers and such that ship first class, but for the most part its stuff like lined drapery panels made of heavy linen and duvet sets, etc. These weigh 9-18 pounds or so. I sell from retailers that would charge $300 for an item I can sell for $125ish, so they choose to pay shipping over retail. I shop this way as well. For me, as a buyer its about convenience. West Elm likes to ship my items in avg 2 weeks for certain items, if i buy a slightly used or open package, i pay about 1/3 less and get it in 3 days. That's just how I justify it when I buy. 

 

Thats why I get aggravated with sellers that never ship my stuff here. I want it faster so I pay shipping instead of free from retailers sites.

 

Smiley Happy

Level 3

Hi everyone i havent had the time to respond. So ill address a few issues now. Rivagypsy. Dont bother for some reason moonstone is all pro offerup no matter what you say or do or the situation you find yourself in. Sge has been one of the fortunate ones who have not had a bad experience so she doesn't fully grasp the urgency anf

Level 3

Cont from earlier post. Brightmoonstone believes that we are all wrong which i dont understand as there areso many complaints and a few people who have had a good experience brightmoonstone with as much effort that you put into this blog you should contact offerup and apply for a job as a CSA. you answer everyone on here when i myself havent even had any contaact with cs on here. I have been sellng online for about 6 years now and know too much about usps fed ex and ups than i should being a customer and not an employee. First let me address the payment. Situations and how to get paid.you MUST. And i can't say this enough but you must follow this to the tee. 

 

Then and only then will offerup attempt to correct the issue with payment and you will get paid hopefully in xbout 1 to 2 weeks. 

Now don't be alarmed if you receive a cancellation notuce for the sale. This means the first time your cutomer paid for item offerup only requested an authorization for payment but nevrr actually charged the buyer. So they cancel the initial transaction to charge the customer resulting in a different transaction number therefore they must cancel the first so the records match up. After this you will get your deposit within that week. No all situations with require a cancellation but it may.

I need to charge phone ill be back to adress q few more issues 

Level 9

I understand your frustrations. I wanted to clarify, I have NO ISSUES with offerup. I use it successfully. 

 

I was only offering info to a fellow seller as to how it works. I don't know that bashing the company or an app which allows you to sell COMPLETELY FREE OF CHARGES if you choose to do so locally. 

I think some of your points are valid for sure but this was not an argument nor a persuasion to @BrightMoonstone to leave offerup. It was merely fellow sellers discussing pros and cons.

@aprilpain

 @aprilpain LOL for your information I have had problems with Offerup and getting paid. So you have no room to talk about what you don't know. We worked it out and I have not had any other problems. @RevivalGypsy and I have both been selling on here for awhile and we both have had the same problem. Have a good weekend.

Community Manager

I can confirm that @BrightMoonstone had a couple of troubles early on when testing out this feature. In fact, I believe that is why she joined these forums in the first place. She continued testing out the feature, things turned around, and now she offers assistance to other OfferUp community members. She isn't an OfferUp employee, and is trying to help out our community from the kindness of her own heart. She doesn't get any perks from helping answer all shipping related questions. So please, @aprilpain, refrain from insulting any of our community members.

 

That being said, these forums are not the place to go to receive support. I'm not trained on all the ins and outs of shipping. 

New Member

I sold Something On Nov.3rd and it was delivered on Nov. 9th but I still have not been paid????

I sent a few messesges to the help people and NO responce!

Level 3

Same... I've been waiting over a month. Don't expect help, its a freaking joke

Level 3

And if forums isn't the place to get help, what the hell is it for?! No phone number... Doesn't reply to emails. You guys do NOTHING!!! 

Level 3

But I do give you an A for effort when you finally do respond dancing around the issues! Bravo!!! 

New Member

I received message that funds were deposited but when I checked my account, nothing posted!!! Anyone has any information why???

Level 3

Depending on your bank, it should be in there in the next few days... If not, you're screwed because don't expect any help from Offer up Smiley Happy

 The forums are for the community members not customer support @SkyDancer there's only one person on here that works for Offerup and she is here to watch over the forum, she isn't a payment specialist so I dont know why you're accusing her of dancing around when it's not her department.

Level 3

I really don't care what you have to say Smiley Happy I know where you stand thank you 

I'm just answering a question. lol

Level 3

Again, don't care lol Smiley Happy

Level 3

I'm pretty convinced you either know each other or secretly work here... I wouldn't admit it either since apparently you all get paid to do nothing Smiley Happy

You have a great night apparently you're looking for someone to argue with. I have items to post..

Level 3

To the owner or owners of Offer Up... Perhaps you should start listening to the ppl who make your app run (sellers and buyers). At least respond ffs! You started out as a place to sell to local ppl and turned it into a money maker for YOURSELF... Sell out much?! And your customer service is a joke

Level 3

Funny, since I said I don't care what you say, pretty sure I could care-a-less lol... Whatever makes you feel special Smiley Happy You have a good one too Smiley Wink

Community Helper

@BrightMoonstone I would personally like to thank for donating your valuable time helping members with their issues. 👍😎🇬🇧🔚

Level 3

Some of us have better things to do than sit on Offer Up forums 24/7 intercepting ever single comment.... Some of us would appreciate actual help from freakin' offer up! But that is just apparently too much to ask for Smiley Happy 

Thanks @Hotrod

If you want customer support here's a link  

 

Community Manager

@SkyDancer - Our Payments Specialists sent you an email on November 16th. You never replied to that email, and you never opened any further cases since. If you have a problem, the best course of action would be to get back in touch with the proper teams... If I were you, responding to their email on the 16th would have been my first move, not continuing to come back to these forums. These forums do not offer support. The support team offers support, and you haven't even reached out to them regarding this particular issue. If you'd like, I could paste in the response they sent you. Lastly - no. Neither @BrightMoonstone or @Hotrod work at, or for, OfferUp. I am the only OfferUp employee that regularly posts on these forums, as I am the Community Manager. 

Level 4

Anyone else no longer able to ship since the newest app update?  Literally posted something two days before the update with shipping no problem. After update same day no longer able to offer shipping on new items.  Checked old items supposedly still have option.  Already turned phone on and off and uninstalled reinstalled app and mesaages help link to no answer. Anyone else have any ideas 

Neighbor

Two months and still not paid.

 

It’s been 67 days and I still have not been paid the $299.33 that Offer Up owes me, on the app it has shown as deposit pending for the last 2 months.  I made the mistake of using the apps shipping option and I couldn’t be more disappointed.  I shipped the item the same day the items were sold and the customers received the item as described and since that day the money has sat there in limbo.

 

To make matters worse, so far the customer service has been a joke if not strait up disrespectful, the responses have been canned and unhelpful.  At this point it’s clear I’m not going to receive my money even though the customer received their product. 

 

I think the only thing I can do is seek legal action.  Offer Up might not think $299.33 is a big deal but to me it is.

I just sold and shipped something and I cant even get into the payment tab, keeps giving me an error anyone else have this problem 

Level 4

Yes. I've already sold and shipped 10 items throughofferup and have a perfect rating. Once I did the new update all a sudden I can't offer shipping on any new items or edited items but my existing items before the update still allow shipping. I already turned phone on and off and contacted help page to no beneficial avail other then the girl saying she will forward it to the payments dept for some unknown reason. My last item just arrived to the buyer and offer up said the money has been deposited in my acct so there is no issue on the items. So wtf? It's a week before Christmas and I'm trying to get new stuff up to sell and customer service seems to be taking their sweet time

Level 4

Mj I ha to post that reply here because the offer up forum recaptcha thing won't accept when I click I am not a robot so it wit let me reply to your comment about my acct not letting me post new items with the shipping option. So that's two things offer up seems to have let falter recently. I'm surprised it even let me post this without me clicking I'm not a robot 25 times with no result except a reset 

Level 3

I’m having problems accepting payments for shipping. When someone makes an offer it comes through but when I accept it, it cancels the order. And it’s charging the buyer $1 I’m hoping that gets reimbursed to the buyer. Can anyone assist me with this? I’m loosing sales. 

New Member

It's been weeks since i sold something and my 230.00 payment says it was paid to me on nove 19th!! I still have NOT RECEIVED MY MONEY!! AND SUPPORT TOOK FOREVER TO GET BACK TO ME SAYING IT'D BE DEPOSITED TO MY BANK IN A DAY AND that was 4 days ago and still nothing!!???

Level 3

Make sure your name on your account is correct and matches your ID. Stay on them. I had trouble at first. They will get it fixed and once it’s fixed and you start getting your money it goes pretty smooth. Well until I updated my app the other day and now it’s not accepting shipping offers. But that’s a whole different topic. 

Level 4

So I deleted then reinstalled the app again. It let me edit 4 items to add shipping and said the "we are sorry or the involvements and thank you for letting us know and have bumped a few items for you" yet no items were bumped and after the 4th or 5th item in back to not being able to add shipping again. Tried again. Nothing. Deleted and uninstalled got the same message but no shipping on new items but all old including the recently updated ones from earlier still have shipping.  Anyone else thing there's just a program running customer service at this point.  I k ow it's the holidays but I haven't heard a peep since the second time I " was being forwarded to an advanced payment specialist" about 2-3 weeks ago 

Level 1

Pos off up robbed me 

Captain

This payment system has been in place for 9 months now (no longer considered to be “brand new”) and is obviously still having issues. The insult to injury is that the customer service is so poorly equipped to handle it, if they get back to you at all. Selling things online is sometimes how a lot of people make ends meet from month to month. Tying people’s money up without a valid answer is just wrong. Offerup is clearly making money through fees, advertisements and selling our personal information as well as our marketing preferences (read their user agreement - it rivals only fb as being a top offender of information gathering of its users) and is therefore clearly not “free” for us to use. My question to everyone is simple, why are we using an app that costs us so much yet provides some of the worst uesability and support that I have ever received. If this were a brick and mortar establishment doing this, it would have been ran out of town the minute word got out that the support was lacking both the knowledge and compassion we would expect to receive for a service we pay so dearly for. I wonder why they don’t believe they need to be held to the same standards as any other business out there. Is it because they think they can hide through the anonymity of the internet by not supplying their users with at least a phone number to get answers? I would like to point out that both Amazon and PayPal have some of the best customer service and support in the world because they stand behind their product. Maybe that’s the reason we can’t get the service we deserve, I’ll have to just assume it’s because you don’t believe in your own product. Until Iwe start seeing otherwise from Offerup support, I suggest you all question your use of this app.

Neighbor

I agree, I have yet to be payed for my product, and for some odd unknown reason it's on my card but still pending due to offer up.