Help. I need somebody... Help. Not just anybody, Help, OfferUp!
Have you ever felt lost while using OfferUp and just wanted to learn how to use a specific feature? Before submitting an inquiry to our Customer Care team, did you know that we have a Help Center that can likely answer your OfferUp questions? Today, we’re here to go over how to best utilize this tool.
We currently have six helpful categories which hold all of our how-to articles and more. These articles will show you how to best use the features we offer. Those categories are: Buying & selling, Message & meetup, Shipping, Reputation, Account, and Rules & policies.
Our Help Center is designed in a way to empower our community members to answer their own questions. If you have a question on a specific feature, you can use our Search function to find the article on that topic.
If the article doesn’t answer your question, you will have additional ways to reach out to OfferUp Advocates, Experts, and our Customer Care team located in the lower right-hand corner of each page. This will either directly get you in touch via chat, or open an email ticket with our support teams where your inquiry will be routed to the agent best trained in that area or feature. A lot of the how-to type questions are routed to our community experts. (More on our Experts later 
) You can also get help here on these forums, read through plenty of tips and tricks, and see real testimonials from our community.
Say you’d like to learn how to update your post or learn how to report a user - you’ll want to check out the Buying & selling category. Here you’ll find the following articles:
Promote items to sell them faster
What is a seller or buyer doesn’t respond?
We have plenty of tips, suggestions, and even policies listed in our Message & meetup category. The following articles live here:
What if a seller or buyer doesn’t respond?
Stay in contact without phone or email
Shipping is one of our newest features, and many of you have had shipping related questions. Head on over to our Shipping category to find these helpful articles:
Selling and shipping nationwide
How shipping works for sellers
How sellers are protected when shipping
Turn shipping on or off for an item
How OfferUp payments are processed
I don't see shipping in the app
Problems paying with credit card
$5 off shipping and other promotions
How to pay for items being shipped
No, this isn’t a category of Taylor Swift songs, but you can find out more about ratings and TruYou in our Reputation section. Reputation articles include:
Add or change your profile photo
Incorrect or missing ratings or reviews
Info other people see about you
Check someone's reputation before doing business
The Account category will teach you all about… you guessed it… your account! From protecting your privacy to changing your password, here are the articles that belong to the Account category:
Protecting your privacy on OfferUp
Change notification preferences
Log in or out of your OfferUp account
Reactivate your OfferUp account
Emails and notifications from OfferUp
Check someone's reputation before doing business
Now for the not-so-fun but equally important info… The Rules & policies category lists out all of the “fine print” and lets you know what is, or isn’t, ok to do on OfferUp. More on that here:
Selling and shipping nationwide
That’s a wrap on our Help Center, but head on over to our blog on why we built these forums 
Whether you need technical help, or to just ask a quick question, remember all your options for getting the help you need!
Have any questions on our Help Center? Ask below and we’ll be happy to help!
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