Nobody likes feeling left out, or like their voice and opinions don’t count. These forums are a fantastic place to post your ideas and suggestions and make your voice heard. Did you know that many different teams within the company read the posts here? Not only will your voice be heard by other community members, but your tips or feature suggestions may end up being featured, or implemented within the app.
When should I post on the forums?
Just about anytime! There are a few exceptions to that rule of course, but not many. These forums are designed in a way where they can be a tool for you - our most passionate community members - to network, connect with other OfferUp users, and maybe even make a friend. Bounce your ideas off fellow community members, get creative and collaborative… there are so many successful OfferUp users that post on here so take advantage of their knowledge. We all want to be successful buyers and sellers, after all!
When should I avoid posting on these forums?
While we love seeing new members, posts, and threads, we do ask that all conversations related to the same topic stay within one thread. This keeps the conversation going, with all the feedback in one centralized place that we can easily reference. If there is already a thread on the topic you want to discuss, instead of creating a new thread just respond to the existing one. You should also avoid posting any personal information - not your own, not as a joke, and you should definitely never post another community members info under any circumstances. Not even a link to their profile.
Did you have a bad experience with another community member through the app?
We're here for you You'll first want to report any community member that doesn't follow our Posting Rules, Community Guidelines, or Prohibited Items Guideline. Once the report has been initiated, the Customer Care team will be able to assist you with any next steps. If you have a shipping or payments issue, the steps are the same. Please report it to our teams so we can investigate. I used to be on the Customer Care team and let me tell you - they are a great group of people who are incredibly passionate about helping you.
Do you have general questions about how to best use OfferUp?
Before posting a new topic - have you checked our Help Center? Most how-to like questions can be answered over here. All of our Help Center articles will have additional ways to reach out to OfferUp Advocates, Experts, and our Customer Care team.
Low offers and flakes driving you crazy?
We’ve all been there There are some conversations happening already, so jump into it yourself! Read about how others are handling these interactions and the feedback from our community. Remember what I said earlier - a big portion the company reads through these forums! Make sure to offer up some detailed feedback or ideas so that we can make OfferUp the best it can be for our community, and make your voice heard.
@Elin and I (@Mj_206) are the main admins of these forums, but we don’t have the same tools as Customer Care. While we wish we had all the answers, any account related questions should be routed through the Care team.
Let us know what your favorite part of the OfferUp Online Community is in the comments below! We can't wait to read what you have to share
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.