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Where you will find announcements, new feature updates, TruStories from OfferUp users, tips and more!

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Last week, we were introduced to Detective Sergeant Nick Fererra and learned about his background into law enforcement and some of his favorite OfferUp safety features. This week we will learn more about the tips Nick has on using OfferUp as safely as possible. With his background in financial and organized crimes, he certainly has some insightful information on keeping your money safe.

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The most valuable currency in our marketplace is trust. Being the most trusted marketplace has been our goal since the very beginning. In the past few years, we've partnered with law enforcement officials across the nation, educated them on the ways that OfferUp can assist, and launched our Community MeetUp Spots campaign. We recently asked Detective Sergeant Nick Ferrara for some trust and safety tips which will be highlighted in the next two blogs. 

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We've been listening to all feedback regarding our Shipping feature, and it became clear that we could make some improvements to the Buyer Protection Flow. It's now easier than ever to initiate a Buyer Protection Claim which we'll highlight below!

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Last month, we asked what being neighborly means to our community members. There were many great responses in this thread, but I also received several private messages with responses. Here are some of the factors towards being neighborly according to our community.

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The rules and tricks of our trade! 

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40 Comments

Trust and safety are our number one priority. There was a thread that was created in our Meet Your Neighbors forum that has been in the top five threads for quite some time now, so we wanted to share it with all of you.

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Experiencing technical difficulties is almost always frustrating, but it doesn’t have to be! Most technical issues can be resolved by completing a few quick troubleshooting steps. Do you know what to do if your app crashes? Well, you will soon with the following troubleshooting tips.

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Back in October, we asked our community members what their best business advice was that they have ever received in our Small Business Secrets forum. We received a lot of great responses, so we wanted to highlight a few good ones with you all. Thank you to everyone who shared with us! 

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Figuring out the best ways to deal with other OfferUp members who lowball you on prices has consistently been a hot topic for discussion within our Online Community forums. Because there have been so many amazing tips and comments on how you all deal with lowball offers in your own way, we wanted to grab a few to highlight in this blog post Smiley Happy

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Have you ever thought about opening your own small business but struggled to take the leap? Here's a community-based Pros and Cons list to help you with this hypothetical life-changing decision. 

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We’ve recently seen an increase in posts related to staying positive throughout the OfferUp buying and selling journey. In a world full of instant gratification, it can be difficult to not get frustrated when a transaction isn’t going the way you want it to. The majority of us have the same struggles and frustrations - probably everyone has received a lowball offer since opening their account - but it’s important to remember that each transaction gives you a chance to make a good and lasting first impression. Here are some recent tips we’ve seen on remaining positive during transactions.

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The Pro Tips community forum just keeps getting better and better with so many amazingly helpful tips from all of you. Below is something we wanted to highlight as we have received and seen feedback on how helpful it is. 

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Whether you’re brand new to this community, community forums in general, or you’re a pro, you might not be aware of why these forums exist. Our community here is getting pretty big, so I wanted to re-highlight the main goals of these forums.

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The tips from our community members keep coming in! Cell phones and Shoes are some of the top categories on OfferUp, and we recently saw some great topics with helpful info and tips for completing these transactions.

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You may have read my post on getting the most out of the forums, but who better to get tips from than one of our own top posters? 

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We love this post so much and wanted to highlight it by sharing it with everyone Smiley Happy The original post with the replies can be found here in the Small Business Secrets forum. Thank you so much for sharing your tips with us, @Jurissaj

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“ ….every day you meet great people- we just need to be open to listening and learning, there is a reason why people come into your life.”
- 
Robert Newman | Downtown Los Angeles

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We saw this thread in the Pro Tips forum and it became very popular, people loved it, so we wanted to highlight @LakotApache for his pro tip! 

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We are incredibly excited to introduce to all of you the “new YOU!” ! See the newly revamped public profile that highlights your reputation within the OfferUp Community. 

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About a month ago, we asked our community members what they thought were their top three tips for selling items. We loved them and thought they'd be extremely helpful to many, so decided to write a blog post highlighting a few points they made Smiley Happy Hope you enjoy and don't forget to visit the Pro Tips forum for more!

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Here are a few best practices when buying items on OfferUp. As always, we want to hear from you and learn what your best tips are, so feel free to share your best practices or tips in the Pro Tips forum
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We continue to receive some amazing tips from our community members in the Discussion forums. Some highlights from the past few weeks are listed below! As always, don't forget to share your own tips with us and the community here.

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We have received many great tips in our Discussion forums and we wanted to highlight a few. Don't forget to share your own tips on using OfferUp here!

 

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Work your way towards becoming the best-seller you can be with these simple tips. 

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This week we wanted to highlight a special post made by OfferUp user @Namaste.

 

Not only were they the first to create their own topic in the Pro Tips discussion forum, they left incredibly helpful tips for any OfferUp member. 

 

 

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At OfferUp, we want each user to have the best experience possible while using the app.  Here are some tips from us to you.

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