Long story short. I purchased an item and when it arrived, it was a counterfeit. The same day I received it I filed a claim with Offerup. I got a message stating that a Senior Payments Specialist will contract me. During this time, the seller admitted to me he knows nothing about the product and “got it as a gift”. He is also willing to give me a refund. It’s been over 6 days and I haven’t heard from anyone. What is going on? How long does this process take? If the seller if being cooperative shouldn’t this issue be resolved already? Someone please help me.