Counterfeit items- BUYER PROTECTION

Level 1
So I ordered an item from Texas and I live in Las Vegas. They said it was an authentic Gucci wallet and had really convincing pictures with a serial number and everything. I just received the wallet today and it doesn’t even resemble the one I wanted. It’s definitely fake and I want my money back because the only reason I bought the item was because we have BUYER PROTECTION
Level 9
So did you file a buyers protection claim?

A payment specialist is the only one who can help you with that.

You should recieve an email confirming your claims status if you filed within the specified time frame and paid within the app.
Level 1
Yes I filed one and still haven’t received an email. I tried to do another one but it said I already submitted one so I know for sure I did.