I’ve already contacted customer service, indicated above. What is frustrating is the lack of timely response.
And no one else is selling the item, so that isn’t a viable solution.
Having my TruYou badge “activated” would have been. But now I’m afraid my drivers license is just floating around somewhere in cyberspace and who knows who has it... the “we don’t even store it in our database” thing isn’t that comforting.
As I suggested, look for another seller for the item you are looking to buy. If it isnt an expensive item, you shouldn't have to do TruYou and it's just that seller requiring you to be TruYou verified. I say move onto the next seller. I dont require my buyers to be TruYou verified when they buy from me. If they have to be, Offerup will let them know, and I won't.
Email Customer Service back on the email they sent you. They're pretty swamped right now anyways with other issues than someone's TruYou. They are working on getting people paid and refunded from shipping. I am sorry this happened to you, but maybe you could explain to the seller that it's taking a while to get it done.
I’d add that it isn’t my fault this company’s customer service is over-exerted. That sounds like oversight to me, I shouldn’t be being told my an employee of the company my issue isn’t that important. Even if it isn’t getting people refunds.
I understand, but I would just move on. Obviously this item isnt worth fighting with a seller. Is the seller TruYou verified? If he isnt, he shouldn't be requiring you to be TruYou verified. I'm not an employee, just an end user.