Delivery Attempt Held at Post Office, At Customer Request

Captain
I have been tracking the item I shipped to my buyer, and the USPS site says Delivery Attempt, Held at Post Office, At Customer Request. I did not request this, so I am assuming it is the buyer. What does this mean in regards to my payment? I know the timer starts at time of delivery, but if it's not technically delivered I'm not sure the next step. What is the policy / standard around this situation? I read buyers cannot return items if they don't fit or they change their mind, and I worry the buyer may be using this method to try and back out of the agreed transaction. Any insight is appreciated. Thanks!
3 REPLIES 3
Level 9
Calling in and going into your post is the best option currently.

They do ask for and ID that matches the package, so it should be no problem.

If they don't want to release the package for whatever weird reason contact support then ask the seller to call in to the USPS and see what they tell you.
Captain
Thank you for your reply, but I am the seller. I shipped from Arizona to PA, and now the buyer asked the post office to hold the package.
Level 9
Oh I see, have you talked to the buyer? What has he told you? Has it been long, perhaps he can't pick it up now?