Twitter supplied a copy & paste response requesting a "specific case" concern. Ummm okay, they didnt even bother to read it
I still can't figure out why we have to use a different platform for customer support. Why arent they responsive on their own platform. Are tweets monetized somehow?
1. Customer support via Twitter is cheaper than handling customer inquiries "in-house". A Twitter response for OfferUp costs probably $1/each (in-house would be at least 2x that amt).
2. Twitter posts can reach mutliple users at the same time, which is efficient for those experiencing the same problem.
3. The short conversations force the users to effectively communicate the problem(s).