I couldn't agree with you more. I have literally spent most of the last 5 hours, removing the shipping option from ALL my record listings. I still have more to do. They automatically changed every single one of my over 700 record listings to $3 shipping which goes up to what? 8 oz.? One vinyl record with mailer is between 14 and 15 oz. Buyers accepted $5 first class. But no one will pay $7. I will see in a few days if they put everything back the way it was. It wasnt broke so it didn't need to be fixed! If they leave it this way past monday, i have two other options. Websites I can sell on. Sadly, I preferred Offerup. I LOVED it. But its not worth the trouble. I have put many hours a day over the last 8 months, building up my Offerup Record Store. However, they apparently dont care about their Sellers.
I 100% agree with you! I am deleting listings as well. Getting ready for the big "Move" to other selling platforms which i already joined over the weekend.
I dont understand what they are doing. Its silent, no Moderators or Offerup employees are even answering us. 9 hours it took me to remove the inadequate shipping option they, without me knowing, automatically changed all my vinyl record listings to. I ended up losing a sale. I see other sellers who obviously have no idea yet about their shipping options being wrong now. SMH. My Husband and I are Business owners. Burning your Customers is biting the hand that feeds you. If you work with your Customers and make them happy, they bring not only their business but word of mouth business as well.
I worked really hard and built up a great reputation here which I can continue elsewhere.
As frustrated as you all sound, the fact is most shippers migrated to OU because of the low shipping cost and NOT because of its steller customer service or awesome shipping system (the same way Amazon took away some biz away from eBay with the migration of some major/high volume sellers).
Offerup was probably losing money on every shipped transaction. I can't even fathom the amount of losses from return freight payouts as a result from Buyer Protection Claims, outright fraud, scams, high cost of providing customer service for,etc.
Unless, someone is offering some unique/rare/hard-to-find items, in the end, the $$$ is the determining factor, which is why Walmart has been so successful.
With eBay, every step is a contractual agreement since there are a MANY fees (not just listing fees) involved on the FRONTend.
On OU, there are no listing/frontend fees involved and OfferUp ONLY takes a % on the backend, which is limited to $50/transaction. This is why OU does NOT neccessarily have to inform sellers of any changes beforehand. It would be a whole another story if sellers had to pay a frontend fee of some sort and were not given the option to back-out of the changes.
Yeah, it's "shady" of OU, but I have always pointed this out when giving my opinion about OU's shipping policies. Now, do you see why I have been adamant in regards to having "listing fees" on OfferUp? It would give shippers more control.