The 2nd link I sent you, which was posted several months ago, expains that these forums are not for support. I am not on the Customer Care team or trained on their policies and processes. The Customer Care team does not have it in their job duties to review these forums, as I am the only employee that monitors these forums. You gave me hardly any information or details on this error, and that was the extent to the troubleshooting I knew to do. I apologize that I was unable to assist further.