@Gian4147- I got my money back, but it was a nightmare and very stressful. Customer support is only through email which takes forever for them to respond. Their emails are mostly auto-generated.
Go to this link and contact OfferUp
Don't ever buy through OfferUp. After I got refunded, OfferUp made 3 more unauthroized charges from my bank account. Then it finally stopped. So just use that link and submit a buyer protection claim.