Now that the shipping feature has been out for a couple months, we're interested in hearing about your best shipping and packaging tips.
It's always best to make sure any fragile items are well padded and protected, but we want to hear any tips or suggestions you may have
Share your shipping and packaging tips with us below in the comments below. We may even highlight a few for a blog post coming up!
If USPS messed up, you have to a file a claim withUSPS, which is what OU will tell you, However, you can explain the situation to the buyer and have the buyer contact OU on your behalf, so that the transaction does not get cancelled.
Why do yo think I indicated that you should explain the situation to the buyer? If you contact OU without any objective/verifiable evidence of USPS's mistake, OU will be hesistant to help you, since it will just be your "word". However, if you can convince the buyer to WAIT until the package arrives and to contact OU to make sure that they don't prematurely cancel the order, then you will have an easier time dealing with the situation (getting paid and avoiding the cancellation).
All the while, if the buyer is not informed and the cancellation proceeds, he/she can just buy something else. If the buyer is aware of the situation and is willing to wait it out, until USPS delivers the item (it will be scanned again...once delivered), then you will get paid in a timely manner.
If you think someone at OU is going to make this happen "your way" within 48hours without the buyer's approval (since there is small chance that USPS really screws things up), then you are one optimistic person.
In any case, good luck to you.