That totally makes sense, @BrightMoonstone! I appreciate how understanding you are and you're totally right - mistakes happen sometimes, the important thing is catching them and rectifying them! The good news is that our Shipping team was able to correct the status. You're correct - the package was updated straight to delivered status. The Shipping team went in and marked the item as Shipped, which should get the next steps back on track Everything should be squared away now!
It looks like you've previously worked with Steven, and he knows a TON about this feature, inside and out! He's the one that told me to pass on the news that the item has been marked as delivered now. If you reply back to the case you've worked on with Steven, this should route you directly back to him
Please post a cartoon tutorial like many sites have showing exactly how this shipping works from beginning to ending. I have not ever shipped an item through an entity like this so I find it very confusing.Where is the prepaid label coming from and who pays for it??