Hi @BrightMoonstone - this is definitely feedback that I have taken note of and will pass onto the right teams. Thanks for offering this feedback to us. I believe I've previously escalated a case of yours to our Shipping team directly, so for any specific questions related to a transaction should be routed to them. The shipping team is the team with the proper knowledge, training, and tools to best assist.
You have been in business 18 years, neglected to pay attention to the OU shipping TOS before you initially used it, came on the forum and complained for how many days?
Majority of your posts are in regards to your complaints about not being paid from using the shipping option. I was trying to "help" you,but since it was unsolicited advice, you have my apologies.
In the future, if you need assistance from either Elin or MJ...make sure to input the "@" in front of their handle, so that they are tagged, as I did in my initial reply to your post on this thread.
I don't use the shipping feature becasue it is inefficient and unrefined. I even went as far as warning people months ago when it as in beta, since the guinea pigs complained as well. You experienced it first hand, but decided to use it again. You had a hiccup with USPS on this occasion, and posted it on here. I tagged Elin and MJ on it, and should have left it there.
In the future, if you have a problem you can also just PM either Elin and MJ, rather than the open forum, where anyone can and will reply.
As I have previsouly noted, I apologize for the unsolicited advice.
@BrightMoonstone - USPS not scanning packages feedback is actually very helpful info for me to pass on. I believe our internal Shipping team can correct this on their end, so I'll pass this info along.
Since our steps are so dependant on USPS scanning and following steps correctly, I can certainly see how some hurdles can come up if they aren't doing the right steps. Elin and I pass on feedback to the appropriate teams constantly, and this is valuable feedback that we can take into consideration when improving on this feature. Thanks for all the feedback you've given us
PS - currently working on getting a more detailed answer for you