Not sure why this is happening. I do know someone who may be able to help you. @aidenholley is a friend who has more knowledge than me on this. I put her name in our conversation so she will see it. When she comes online I am sure she can help.
@Happy2008 They might not know how to do it. If they don’t take there time they will miss the option. I have missed it a few times and had to go back and redo it. It’s easy to mess up. I do it all the time.
When you sell something and mark it sold, it ask you who. From there you need to go slow. You need to touch each star yo want to give. I didn’t know that. 5 stars, 5 touch, each star. Then there is a place to say something about the person you sold to. That’s easy to miss to. Then after you go over that. I believe there is on the lower right send or apply. Sorry I’m not the best explaining this. Hope it helps.