I'm SO glad everything ended up working out, @Starwarsdan (PS - love the username!!)
I've passed on your feedback to our payments team so that this doesn't happen in the future. Apologies for the inconvenience on that transaction! Thanks for the update
@Mj_206 unfortunately the problems have worsened. I now have an item that was mis-delivered to your offices and corporate headquarters in bellevue Washington instead of being returned to me on the other side of the country as they should have been when delivery was canceled. I now cannot get my property back from your company and they are not paying me. You've had my property for two weeks. I have no idea what kind of sway you have there as "community manager" but maybe you can contact someone in your mail room and have them send my item back?
I have contacted customer service over email at both the support and help addresses, contacted the twitter support team, and I have filed a complaint with the better business bureau. Nothing produces any results. I consistently get the response they will forward it to a "payments specialist" who never responds. (Your payments specialist was useless last time anyhow, so why should I expect differently this time?)
It's getting ugly, and your company needs to fix this problem for me asap. My patience is at an end. You have my property, and you need to return it to me immediately if you are not going to pay me for it.