Sorry to hear that you had this experience, @zinda. Have you reached out to our Customer Care team yet? If not, go ahead and do so here. Our Customer Care team will be happy to look into this with you and alert you to any next steps.
One last thing - please be sure to follow the Community Guidelines we have in place when talking about other OfferUp community members. While we understand how frustrating it may be to have an experience like this, we still want to encourage an inclusive and accepting community.
OfferUP will not be able to release personal information of "LYLE" for privacy reasons. What you will need to do is to file a police report. If the local PD decides to proceed with your case, they will issue a warrant to OfferUP to be able to make make contact with the seller.
It is up to the buyer to make an informed decision and to ask all/any pertinent questions. The potential buyer always has the option to just walk away from the deal, since there is no legally binding contract when hitting the "Make Offer" button on OfferUP.
Feeling your pain, we got ripped off with an IPhone. We attempted to file a police report, but it clearly was not worth the PD’s time to investigate. They even had the audacity of saying that if it was a stolen phone we could be potentially held responsible for possession of stolen property. That stopped when I told them they could pull the security footage from the convenience store parking lot, showing us paying “that guy” and him handing us the phone.
The forum moderators clearly do not want to ferret out the bad people from Offer UP, and they want it to be an all inclusive and happy community. Well, unfortunately in the real world you can do everything right, follow all the rules, and still manage to get screwed. Too bad your discouraged from discussing some real issues, and some real bad people. I still carry a screen capture of the profile picture of “the guy” that sold me that phone. (One day I will see him again)
Forum moderator, some people are thiefs, if this person was a rapist would you advocate that we remain “all inclusive” so they can continue to rape other individuals?
Hey there @Fyli. We encourage all types of productive or constructive discussions to happen. Our Community Guidelines do state however that discrimination of any kind is not accepted in our forums, such as below:
"Discrimination or mistreatment on the basis of race, ethnicity, gender, gender identity, sexual orientation, religious affiliation, or disability."
If you ever come across anything like you encountered, I'd encourage you to go back to your police department and let them know that OfferUp has our own internal investigations team that could be a huge help for their investigations. Please reach out to our Customer Care team if anything like this happens so our Trust & Safety team is aware and can work with you on specific cases like these. We’re here to guide and help all of you in any way we can. Cases like these though need to be handled in the appropriate channels so you can get the help you need.
Yeah, the offerup policies are specifically in place to protect scammers. Nearest I can tell, unless you actually bring civil action against offerup, they will not assist in any way.