I have been shipping on Offerup and noticed that my recent sales have been overcharged on shipping.
My customers got charged way above the amount declared when I posted the items. For exemple I said one package would be 3 pounds and on my shipping label it's saying the package is 18 pounds. How can I explain to someone that the box they are holding clearely is light weight and I charged them for 6x that amount? How can I tell them I'm not pocketing that extra money?
I dont have access to the whole transaction to see how much the customer got charged but it blocked him to make another purchase on my store due to high shipping cost. I guided him to my store on eBay because this seems abusive.
Is anyone aware of this? Someone from the Offerup team to speak for the whole?
Can the guy get a refund for the extra money he paid?
Solved! Go to Solution.
@Auxcord per our Payments team on December 10th -
"It looks like our payment processor, Stripe, needs some additional information in order to disburse these funds.
We've sent an in-app notification that will walk you through the process to provide Stripe with the information they need in order to move forward with disbursal.
Thank you for your patience and understanding in this matter."
You never responded to this email, nor completed the steps. If you are still having troubles with the payment, reach back out.