Buyer Protection

I recently purchased a phone through the app. The buyer clearly stated that there were no cracks on the front of the phone (screen). When I received the phone, there was a crack on it! Now I'm out $200. How soon should I expect a response about my claim?
New Member

Call your credit card company. I openned claim with OfferUp and recieved no response. I think buyer protection is just marketing to get you to buy. Shame on Offerup.