Buyer claim reversed no refund yet

Level 1
I sold an apple watch 4, buyer made a claim than the 7 day window passed, buyer was returned payment watch was never returned. Offer up tried to retrieve funds from buyer and got an error. I have had to Sr payment specialists tell me request done, I was due payment Sunday and that never happened, today i get told request made please allow 3-5 days for bank to reflect, come on get real I have fast deposit enabled and any payment has instantly hit my PayPal. Am I alone in this ongoing dilemma
2 REPLIES 2

@Ricko31687 wrote:
I sold an apple watch 4, buyer made a claim than the 7 day window passed, buyer was returned payment watch was never returned. Offer up tried to retrieve funds from buyer and got an error. I have had to Sr payment specialists tell me request done, I was due payment Sunday and that never happened, today i get told request made please allow 3-5 days for bank to reflect, come on get real I have fast deposit enabled and any payment has instantly hit my PayPal. Am I alone in this ongoing dilemma

The "fast deposit" option is NOT relevant on refund/return payments. It is only applied to successfully completed transactions.

 

BTW, the "3-5 days" reference is ONLY valid on business days (M-F...does NOT include Sat/Sun).

 

 

Level 1
Ahoy facts* indeed you speak the truth. But my experience showed me despite the inconveniences brought on, by staying persistent and consistent and a little patience, it works out, 7:30 pm cst my dilemma was resolved and my refund posted as assured thanks Jay and Jared S.P.S.