Buyer opened a false case against me

New Member
I sold a pair of used sneakers excellent condition and now opened a buyer protection case lying saying sneakers are counterfeit and note what I described. Total bill now my money is being held and he has sneakers
Level 9
Contact Support as soon as possible:
Community Helper
@Debjay3398 Welcome to the OfferUp Community forum,

Debjay3398 I understand your frustration, that being said OfferUp will review the request and take corresponding action. OfferUp may request additional information or
documentation, and reserves the right to deny buyer requests. On approval, OfferUp will provide return instructions, and the buyer will handle the item accordingly. I’ll also add the link to buyer protection. I see goblin gave you the link to customer care in his post above. You can also contact customer care through Twitter at OfferUp if this option is available to you if needed.😎🇬🇧🔚