I have also submitted a claim for a return and there has been no response from offer up through the app or through my email. I checked my inbox and spam folder and there is nothing. I also know i am on the right email as i can see all my other emails associated with my account. Please help its been over 24 hours. I have not rated the seller.
I also submitted a buyer protection claim and have heard nothing from OfferUp. No confirmation email, nothing. I purchased an iPhone X, and received a flip phone. Ugh. I’m inclined to agree that OfferUp’s buyer protection is a lie. You’d think they’d at least acknowledge that they received your claim, if nothing else.