Can't message anyone

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Level 1
I can't reply to any messages because it keeps asking me to join TruYou. I've verified everything and tried joining TruYou, but when trying to upload my ID, it says "Connection lost: authorization error - please recheck credentials."

Please help and thanks in advance!
3 REPLIES 3
Neighbor
Same here. I'm a new member too. Maybe thats why? Anyone cam help?
Level 9

@Jordan194313 @Mustang2

Make contact with customer care here and be specific as possible with the problem(s).

Level 1

I reached out to Customer Care and this is the response I got:

 

"We're aware this is affecting some users and are working to resolve this as quickly as possible.

If anything changes or the issue resolves itself, please let me know. In the meantime, thank you for your patience and apologies for any inconvenience this may be causing.

 

Matthew 
OfferUp Escalation Specialist"

 

Pretty much a "good luck with that".. I wish they could at least try to help you get your account back to normal. Shouldn't be that hard to do. In the meantime you just wasted all that time and effort on photographing and posting your items.