Can’t send messages

SOLVED
Level 1

I can’t send any messages. I can receive them, but not send. I keep getting a meassge that says, I’m violating community guidelines. I have never sent anyone my personal details, but sellers has sent me theirs. What do I have to do to be able to send messages again?

1 ACCEPTED SOLUTION

Accepted Solutions
Community Helper
Welcome to the Community Forums @Jose1998.
Did you do anything that's a violation?
Have you read the terms of use?
15 REPLIES 15
Community Manager

Welcome to the community, @Jules803! Your account appears to be in good standing. Go ahead and try logging out and logging back in to see if that helps! Smiley Happy

Level 9

Hi @Jules803 welcome to the forums,,,,,,,,,,did you get it working yet?

Community Helper

Welcome to the Community Forums @Jules803.

Is it possible maybe you sent cut and paste messages? 

Sometimes people do this because it's easier when responding to several people with the same info. But many have been flagged by bot for spam.

Level 2
Im having the same issues, I can’t rely to people asking for my items!
Community Helper
Welcome to the Community Forums @Jose1998.
Did you do anything that's a violation?
Have you read the terms of use?
Community Helper
@Jose1998 let me be one of the first to welcome you to the OfferUp Community forum,

Jose1998 just to add to what cyclomatic said, Error message saying your about to Violate OfferUp guidelines

Usually mean you are doing something against OfferUp guidelines, which is fixable! Just make sure you aren't sending out personal information or sending people the same exact message as it may be flagged as spam. This should help you moving forward.
If your still having issues, I would recommend contacting,

OfferUp Customer care
https://offerup.com/support/new/

You can also contact OfferUp customer care through Facebook or Twitter if this option is available to you.
New Member
I can’t reply back to sellers either. I didn’t violate. Certain people I have my number to so It’s easier to communicate for arriving location.
Community Helper
@Yasmina90 Welcome to the OfferUp Community forum,

Yasmina90 if you’re receiving Error; R37KPRMM or messages saying your about to Violate OfferUp guidelines

Usually mean you are doing something against OfferUp guidelines, which is fixable! Just make sure you aren't sending out personal information or sending people the same exact message as it may be flagged as spam. or perhaps a mislabeled server error if you believe you've done nothing wrong.

If you're in good standing the issue will resolve itself. You should be able to message within 24/48 hours at the latest. If not I would recommend contact OfferUp customer care from the link below. I have also added the OfferUp selling app guidelines below as well. 😎🇬🇧🔚

OfferUp Customer care
https://offerup.com/support/new/

Community Standards/Guidelines:  https://ask.offerup.com/887968861

Posting Rules: https://ask.offerup.com/887969001
Level 1
Same issue here! Pleaseeee help