Can't use buyer protection Help

Level 1
The item is missing an integral component so I want to use buyer protection. When I tried to make a claim it blocked me by claiming that the item was sold by pick-up. I'm in Florida and the seller is in California. I made a $12 shipping payment through the Offer Up payment system. How can I appeal the decision to block my buyer protection?
Community Helper
@okrobie--Hello, I would reach out to customer support & explain the situation. They can further assist you as to the next steps. I hope everything works out for you!!