Deactivated account

Level 1
So I just joined this marketplace. I purchased a handbag and now I see their account is deactivated. I hope I’m safe? Of course I paid with credit card. They have a few more days to ship it to me. They printed a shipping label but have not dropped it at post office yet.
5 REPLIES 5
Community Helper
@Crystalgirl let me be one of the first to welcome you to the OfferUp Community forum,

Crystalgirl I would recommend contacting OfferUp customer care on this issue.,
I’ll add the link below., I’ve also added information on Buyer protection on OfferUp. also tag Mj_206 Community managers so she’s aware of this issue.
😎🇬🇧

OfferUp Customer care,
https://offerup.com/support/new/

Buyer protection on OfferUp
Last updated January 2, 2018
How buyer protection works
When an item is paid for and shipped using OfferUp systems, the buyer may be protected for certain issues up to $500 of the payment made, as we describe in this document.
 
How OfferUp payments work
What is covered
* When shipping through the OfferUp app and one of the following apply:
* Seller fails to ship the item
* Undisclosed damage
* Incorrect or missing item
* Item not as described, including undisclosed damage
If the item hasn’t shipped within 3 business days of payment, the buyer’s payment may be cancelled, and their funds are returned to the method used to pay.
The buyer’s payment is held until the transaction is complete. The transaction is considered complete if the buyer rates the seller, or if no buyer protection claim is made within a 3-day period after item delivery. At that point, the payment is released to the seller.
Once the payment has been released to the seller, all sales are final and no refunds will be issued.
What isn’t covered
* Item doesn’t fit or the buyer doesn’t like it
* Prohibited items
* Purchases made in cash or through payment or shipping systems outside of OfferUp
How to use buyer protection
1. Within 3 days of receiving the item, use the Contact Us button at the bottom of this article, and enter your reason for using buyer protection.
2. OfferUp will review the request and take corresponding action. OfferUp reserves the right to deny requests.
3. On approval, OfferUp will provide return instructions, and the buyer will handle the item accordingly.
4. OfferUp will issue a refund up to $500 in the original form of payment.
Level 1
Ok so I’m safe in not getting scammed??😧
Community Helper
@Crystalgirl I would still file a report with customer care, so OfferUp can look into the seller account that has been deactivated., so they a aware of this issue. 😎🇬🇧
Level 1
Actually the handbag just arrived and got scanned at the post office. Yay. Hopefully it’s a handbag and not a box of coal LOL
Community Helper
@Crystalgirl Ok great!, let us know if all went well. 😎🇬🇧