@Hotrod Totally understand your viewpoint. This has already been fixed though thanks to all of the feedback. So even *after* the fix, people still need to wait up to 5 business days to get their money. And again, this is a tiny percentage of users.
They totally get how frustrating it was. This was a one-time bad thing. Moving forward, this will never ever again be a problem.
@Taylortami18 Hi. "only to have OfferUp hold payment till they feel good and ready to release" - That is not what is going on at all. We worked hard at fixing the issue, which affected a tiny percentage. I'm sorry you were in the mix. We have sent all of the people affected emails with a prize. Other than that, I'm sorry you feel that way about OfferUp. Let me know how I can help.
@Wathan48 Look, I am here to help all of you. Nothing I've said has been lies. I cannot share numbers or specifics, but yes, it was a small amount. Check your email, there was something sent out from our Marketing team. And then check your spam folder.
I'm sorry if you've never received an apology from anyone at Customer Care. That is exactly actually what the email we sent out is about. You will get your money. If you have any questions, feel free to ask. We are trying to be as honest as we can.
@Wathan48 There are no lies, I'm honestly not sure what you mean. I am trying to be the liaison between the teams, and all of you to let you know what is going on. We are not holding your money. We work with Stripe to transfer the funds. If you didn't receive the email, then you were not on the list of the one that had been affected.