Solved! Go to Solution.
I can't speak on the specifics of this case (as I haven't even looked into it) but I wanted to reassure you that our Buyer Protection program absolutely works @Jrenriquezlim. If you need to open a claim, make sure to do it within 3 days of receiving the item and our teams will respond as soon as they can.
Seems like it doesnt work. I already filled a claim the day after receiving a fake product and until now no answer from this app's moderators. So frustrating because you people already released my money and your buyer protection is literally **bleep**. It’s been almost a week and that's not a lot of money but still, that's 250 dollars. I will try to work things out with my bank after this week if this still hasn't been resolved by then. Seriously sucks that I use this often and the customer service is trash.