Getting a refund with Buyer Protection


Received a refund approximately two weeks after filing a claim. It takes time but worth it. Be sure to follow all instructions forwarded to you by OfferUp staff.

New Member
My email they last sent was that I got my refund at no cost to the seller. But they didn’t send me return instructions. Does this mean the seller still keeps his funds? I did get my refund but kept the defective item. It fixed it later but want to know now because he’s demanding his item back. But again, no return instructions were sent after that email from the staff. Thanks!

I was instructed to keep and/or destroy purchased item after receiving a refund. Item was determined to be a stolen device and not to be returned to the seller. If you have received your refund and the seller is likewise “whole”,  you are no longer obligated to respond to the seller.