@Teamaus Hi! For any tech-related issues, make sure you contact customer support here and select the specific issue you're having in the drop down under "What can we help you with?". Be sure to include as much information as you can and make sure you only send one email per issue. They will get back to you once the issue has been resolved. Please let me know if I can help you with anything else in the meantime. You can also chat with our experts here.