How long does requests take

Level 1
I recently got scammed through shipping recieving an item that wasn't as described. The person then deleted their account and i sent multiple requests to offerup recieving the initial review email but never any follow up. I spent 137$ And it's been 2 days and no responses to my requests and I'm getting worried
Tags (4)
OfferUp employee

Hi @Rage21! If your Buyer Protection claim was sent to our Customer Care team within the three days of receiving your item, you will be fine. Nothing to worry about - they should be getting back to you this week on next steps Smiley Happy

Level 1
Thank you very much hopefully that will be case I really apprecaite that