You can try this to see if it resolves your issues.
1-Close out all programs 2-Check for updates in the “Appstore” of your device 3-Clear cache in “Settings Menu” 4-Restart device 5-Still not working? Uninstall the program 6-Clear the cache 7-Restart device 8-Reinstall the app
Hopefully at some point things works out. Also check that your software for your device is up to date. Good luck and let us know how it went.