I need to refund a buyer

Level 1

Since I ccan't find a CS anywhere on offerup and I tried to cancel an order and it gave me an error message twice, I am flocking to this to see if any adept employee working for offerup can help me. 

I just got a notification that my funds were being transferred into my account, why? THe item was damaged by the post office and the buyer requested a refund.  THere is no transaction ID now because the process has appearently been completed.  


Why on earth would you operate a business like this with no means to cancel anything without getting error messages, no CS whatsoever.   I'm done with offerup once I give this girl her money back. 


So can someone tell me what I need to do?

Level 9
I wouldn't be offering a refund unless I had received the supposedly damaged item back. Any buyer that expects a refund without returning the unwanted item is probably a scammer.

Never shipped anything on here and never will, but I think the buyer has to initiate an official return request to OfferUp and return the item to you with the return label generated by the request.
Community Helper
That's the form you fill out for Customer Support. It's not your fault that the package was damaged. I would instruct the buyer to submit a claim.