Update, i worked out a small partial refund with the buyer.
I sold a brand new crib set, the buyer asked several questions prior. I informed her it was new. It was delivered today and received a photo of 3 loose threads about 3/4 inch on the seam of a ruffle. Buyer says looks like factory flaw. It is so small that I could have easily missed this. Although I didnt really inspect it as I would a used item because its new. I asked the buyer if she would like to return, am I out my entire sale and my item $60. What happens now? I have never seen a follow up to this question