Just got called a **bleep**...will he get banned?

I wouldnt ship an item and got called a **bleep**. I reported the person. Will he be banned or get a slap on the wrist?
Hello? Offerup are you working today?
Community Manager

Hey there! As long as you report the user, our Customer Care team will look into their acount and behaviors. 

Yeah well it's been almost a week since I've been called a D*(k and the guys account is still active. I'm assuming that is acceptable behavior since he didnt get banned?
Community Manager

@hess_adventures Not all actions preformed by our Customer Care team are visible. I'm unable to speak on any status of account investigations.