NEED HELP Immediately. I just lost $660 and i dont know how to get it back

New Member

i need immediate help. i made an over $300 offer and the seller cancelled it and told me to redo the offer. I got an alert that the offer was cancelled. I did it again, and he cancelled it again. Now my bank account balance is -$660 and i do not know how to get my money back. I need immediate help.

5 REPLIES 5
New Member
Contact your bank immensely and explain to them the fraud that just took place. They may put a freeze on your account and issue you new debit cards but you may get a provisional credit while they do an investigation.
New Member
Sorry I meant contact your bank immediately.
Community Helper
@zxxzz welcome to the OfferUp Community forum,

zxxzz If you’re dealing with a high value item, It could mean you or the seller needs to verify their phone number through the mobile app. It’s because of keeping both members safety when dealing in high value items., if so you will need to contact the OfferUp customer care,

OfferUp Customer care
https://offerup.com/support/new/

I’ll also tag Mj_206 Community Manager so she aware of this issue. 😎🇬🇧

Information on,
Buyer protection on OfferUp
Last updated January 2, 2018
How buyer protection works
When an item is paid for and shipped using OfferUp systems, the buyer may be protected for certain issues up to $500 of the payment made, as we describe in this document.
 
How OfferUp payments work
What is covered
* When shipping through the OfferUp app and one of the following apply:
* Seller fails to ship the item
* Undisclosed damage
* Incorrect or missing item
* Item not as described, including undisclosed damage
If the item hasn’t shipped within 3 business days of payment, the buyer’s payment may be cancelled, and their funds are returned to the method used to pay.
The buyer’s payment is held until the transaction is complete. The transaction is considered complete if the buyer rates the seller, or if no buyer protection claim is made within a 3-day period after item delivery. At that point, the payment is released to the seller.
Once the payment has been released to the seller, all sales are final and no refunds will be issued.
What isn’t covered
* Item doesn’t fit or the buyer doesn’t like it
* Prohibited items
* Purchases made in cash or through payment or shipping systems outside of OfferUp
How to use buyer protection
1. Within 3 days of receiving the item, use the Contact Us button at the bottom of this article, and enter your reason for using buyer protection.
2. OfferUp will review the request and take corresponding action. OfferUp reserves the right to deny requests.
3. On approval, OfferUp will provide return instructions, and the buyer will handle the item accordingly.
4. OfferUp will issue a refund up to $500 in the original form of payment.
Community Helper
@Ladyrenegade--Thank you so much for your post & feedback!! I would like yo welcome you to the offer up community forum, & I hope you have a great time interacting with others, & offer suggestions & feedback!! Welcome!!
Community Helper
-Thank you for sharing your story. I'm very sorry that you have experienced a negative situation, & I hope everything works out for you. I also want to welcome you to the offer up community forum, & I hope you have fun actively engaging with other buyers & sellers!!