I have opened multiple cases and each case has been forwarded to a payment specialist and that is the last I hear from them even though I reply asking about udates. This forces me to keep opening new cases as they are automatically closed. Here is my problem.
Last month, someone bought my item to have it shipped and I was told I received $414.45 and would get it as soon as I shipped my item. So I was provided by OfferUp a prepaid shipping label and I shipped my item and shortly afterward I received an email from OfferUp saying that that transaction was "canceled" and I was "free to take offers again". How can another user cancel a placed order AFTER I was given a shipping label and told to ship my item? Now someone else has my item across the country and I don't have my money. This is extremely disappointing and because of this poorly designed service accompanied with the lack of a capable support team I have been out a $450 item for several weeks without my payment in sight. Here is a transcript of the emails I received:
Congrats on the sale!
It's time to ship...
1.Package the item for shipping
2.Print the pre-paid shipping label
and attach to the package:
View shipping label
3.Mail within 3 business days
Offer accepted -- time to ship!
“Ship this item within 3 days using the pre-paid shipping label we sent you. If the label isn't in your email, please check your spam folder or contact us.”
4 hours later I receive this email:
Purchase canceled: Off-white Caravaggio hoodie size small
“Sorry, but there was a problem with completing this sale. This transaction has been canceled. You’re free to accept new offers for this item.”
how is that even possible? that after I'm given a prepaid shipping label and told to ship ASAP that my item is no longer bought and the transaction is canceled? I already shipped my item, so where is my money? It has been over a month now.
since then I have tried to contact support through Twitter, support chat line and other emailing but so far they have sounded very robotic and of no help. One even accused me of not being patient enough and that my money will come, refusing to address that they even messed up until I showed them the emails I was sent and begged them to check their records. I don't know what to do besides go through the BBB and try to resolve things from there. I just want to get the funds that OfferUp "said" they received and are holding for me. But I don't think those funds exist.
Solved! Go to Solution.
@BrightMoonstone @Devin28 Links to receive support from OFFERUP SUPPORT to better assist them in their investigations to remove cannabis plants, MaryJane and any and all PROHIBITED ITEMS should remain on this site and should not be misconstrued as being OUTSIDE LINKS (maybe outside of the forums, but NOT outside of Offerup!)
but this whole time, OfferUp has told me that they have the funds withheld and I would be receiving them when my item is delivered, even after it was delivered. I keep trying to tell them that the transaction was canceled but theyre treating me like I am just another impatient seller demanding my money. Ive reached out to a mod who escalated my case but nobody has reached out. I've probably been told i was being forwarded to a "payment specialist" 5 times by now without any further contact after that even when I ask for a time update. Instead I have to copy and paste my problems into a new issue/case every time with increasing frustration paypal is so much easier to deal with
they actually have my shipping information on file...
Alexis (OfferUp Support)
Sep 11, 4:05 PM PDT
Thats a transcript of an email exchange I had and the entire time the support person kept messaging me assuring me I would receive my money and I'm replying back "No! I'm not! it was canceled! this is a real problem!" only to not be listened to