NOT getting paid after shipping

SOLVED
Neighbor

@Mj_206 So that is what happens when people hold you accountable. You block them.

Community Manager

No, @OfferUp321 - I block people that repeatedly break our Community Guidelines, even after several public warnings. I've told you all several times that I am NOT a payments specialist, and have given all of you the information needed to contact the correct team. 

Community Manager

I will also continue removing posts that are off topic... Please - if you have shipping issues, reach out to the proper team. I can't help.

Level 3
I don’t think I’m being uncivil. I was trying to be as neutral and unbiased and give a very fair review of my experience with OfferUp so far. Their marketplace system and messaging system are great. I still continue to use them. My only qualms are the lack of a proper support team, offerup’s unapologetic attitude, and their speed at which they resolve serious payment issues across many users. I’m just trying to warn other users of the bad experience I had with the shipping feature. How is that not a fair thing to say? If I’ve made any false assumptions you may correct them but what I’ve said is what I’ve been through so far with OfferUp.
Community Manager

Hey there, @esc2010 - your posts are for the most part fine aside from assuming other community members are OfferUp staff and that post was pretty uncivil.

 

Look - I'm here to make sure everyone stays on topic and follows our rules. That is all.

@esc2010 Stripe is a billion dollar cc payment processing company, when claims are filed the protection process is with Stripe, Offerup has to contact them to process claims and figure out problems and Stripe is in no hurry to resolve anything. I've had to deal with Stripe several times because they were my cc processing company on my old website and I had several fraud transactions that took me forever to resolve so I do understand your frustration.
Level 3
That’s true. That’s not a fair assumption. I just don’t understand why so many people are willing to spend all day defending OfferUp when they’ve obviously made a huge mistake unless it was their day jobs. It feels a lot like the responses I get from their actual support team. Just the same “someone is working on it please wait” that I’ve heard so many times before. It’d be nice to have a case number to track the progress or even the name of the actual “payment specialist”. Because it never felt like anybody was working on anything. My cases were being automatically closed and marked as resolved for no reason so I had to open up new cases daily and when I contact anyone on OfferUp Support I’d just get ignored. I had to resort to contacting my friend who worked at OfferUp to get this problem resolved. How is that the way people should get their payment problems fixed?
Level 2

Great post @BrightMoonstone but in reference to Stripe why are we only hearing that from you now?

Community Manager

@esc2010 - this is not the flow we intended for when we launched Shipping. That being said, there is a TON of work going on behind the scenes to make the next iteration of our Shipping feature even more epic. I understand how it can seem as though other people spending their own time posting here on the forums may make you think they are employees, but that just isn't the case. There are a ton of community members on here that have been able to make selling on OfferUp their full time job, and they have tons of tips and tricks that can help others out. That perfectly sums up what @BrightMoonstone does here on these forums. Trust me - @BrightMoonstone has had some shipping issues herself as well, so she has seen it all when it comes to shipping. She is just trying to offer her personal experience to ease the minds of those experiencing issues. 

Community Manager

@MarieJenn wrote:

Great post @BrightMoonstone but in reference to Stripe why are we only hearing that from you now?


The fact that we use Stripe is literally posted all over our terms...