NOT getting paid after shipping

Level 1

@Mj_206

 

Honestly, I have never felt such unceratainty receiving payment after selling an item online. I have shipped 2 items on offerup, and currently they are shown to be delivered and that payment HAS been deposited into my bank account, while in reality it HAS NOT.  There is no reflection what so ever in my bank accounts that payments have been deposited, I have gone multiple times through transction history and nothing seems to be pending or deposited yet. 

 

Reaching out to customer service up to this point yield no answers or even a single response. This has to be the worst customer service I ever had! Please, whoever can be of an assist, do reach out!!

 

Tags (3)
21 REPLIES 21
Community Helper
@Husain Welcome to the OfferUp Community forum,

Husain I’m sorry you’re having issues,
As long as the process is followed, most sellers receive payment within 5-7 business days of accepting to ship off the item. The buyer has 2 days to evaluate the item once it has been marked as delivered, and after that funds will be transferred which can take 3-5 business days. It usually only takes more time if 1- the shipping label that’s provided wasn't used, 2- Stripe is requiring more personal information to verify identity, or 3- a bug may have happened. Just remember not to count the weekends.

I would also recommend reviewing @Mj_206 Community forum manager thread topic; What to do if you have an issue from the link below. 😎🇬🇧🔚

https://community.offerup.com/t5/Welcome/What-to-do-if-you-have-an-issue/m-p/42046
Level 1

I’m going through the exact same situation. My sale was extended two days to ship the item,  which happen to fall on a Saturday. I put the package in the mail pick up box at my local post office Saturday night. On the OfferUp app I clicked on the button that said that I shipped it.  The post office is closed on Sunday and the following Monday happened to be Martin Luther King day, a recognized holiday by the US Postal Service. On Monday I received a message from OfferUp that my sale has been canceled and that I am free to sell the item to other people. The item was in the mail and being shipped to the buyer! Two days later, I received a notification saying that another person has purchased my jacket because I was  automatically excepting full price offers.  So at the moment, I have two buyers whose money has been taking out of their account add me the seller has not received a dime. I have emailed offer up for separate times and have not heard a word. I am at this so called customer service is a joke. Now I know why they don’t give us phone numbers for us to call, only a generic email address. Any help on this would be much appreciated.  This is actually a very simple fix on their end. I just need some advice or help on how I can get into contact with customer service! 

Community Helper
Welcome to the Community forum @ToddInOly
___________________
Your frustration is duly noted...
Have you tried Customer Care?
https://offerup.com/support/new/
Also... Hotrod has supplied you with another helpful link ⬆.

Level 1

Yes i did. My first email was sent to customer care. Couple days later they forwarded it over to some payment specialist i believe.  Couple of weeks of gone by without a word. 

Community Helper
Hmm... @ToddInOly
Seems from similar previous user issues, it pretty much is a waiting game now. 😕
In doing so... it would be wise to refrain from submitting numerous claims to customer care. Since it seems to hinder their reply rate time.
Wish could be of more assistance to you, however, am an end-user as well and not able to access accounts.
GLTU!
Level 1
That’s a lie. If you look at all the comments there is a problem with not getting paid after shipping!! OfferUp is committing fraud and I have made police report
Community Manager

@Jsabo81 - after reviewing your account and payments, it looks like this has already been resolved.

 

Per the response from our Shipping Team - "Sorry for the issues with your payment. We’ve submitted a request to disburse these funds to you. This request can take 2 to 4 business days to complete.

Once the funds have been disbursed to your deposit method, it can take anywhere from 3 to 5 business days for your financial institution to process these funds and show as available in your account."

 

If you have further questions, please respond directly to the email you received from our team. That will route yo back to the agent that assisted you.

Level 1
It has not!!! Buyer received the item and OfferUp canceled so I did not get paid. So now OfferUp is lying
Community Manager

Again, @Jsabo81 - everything on my end (and I am NOT a payment specialist) shows you've been paid. You need to reply directly to the last email you received from our team. I am not able to assist with payment questions as I am not a payments specialist, nor have I had the training that our payments team has had.