I am sorry about your experience @iiota. However as I stated @Mj_206 is not on here 24/7. She is only responsible for the forums nothing else. Any info she gets is from other people that help her get the info. I am just trying to help people on here. I am a seller as well as a buyer on here. I am just an end user like you. If you have any issues with using the offer button, please see @factsdontcare post on here so that you can get in contact with support.