I had bought an item that was shipped to me , the seller said that the item is 100% functional and had no broken pieces, but when I had revised my item the was a few broken parts and when I had tried to test it out the item would not function and turn on at all.. I sent in a buyers protection but have not yet received a reply back
Try contacting them through twitter @OfferUpSupportthey reply a lot faster. Based on replys/reviews everybody has problems with buyer protection support, hopefully your case gets resolved. Best of Luck!
I didn't say you can't use it, I said that you shouldn't. What's money off going to do if its broken and not functional? This is just a buyers way of getting something for less than they agreed to and just opens more doors for false claims. If it is broken, get a refund, its not what you paid for.